Refund policy

Return & Refund Policy

Golden Rule Treats

At Golden Rule Treats, every order is prepared with care. We want you and your pup to be happy with your purchase.

Returns

Due to the nature of our consumable dog treats and for food safety and hygiene reasons, we generally cannot accept returns once an order has been delivered.

This does not affect your rights under applicable consumer protection laws.

Order Cancellations

Orders may be cancelled for a full refund before preparation has begun.

Once preparation has started, cancellations may not be possible because our treats are made to order.

To request a cancellation, please contact us as soon as possible at goldenruledogtreats@gmail.com with your order number.

Damaged, Incorrect, or Defective Products

If your order arrives damaged, contains an incorrect item, or has a quality issue, please contact us within 48 hours of delivery, whenever possible.

Include your order number, a description of the issue, and photographs if available.

We will review the concern and arrange an appropriate resolution, which may include a replacement or refund.

The 48-hour reporting request does not limit any rights or remedies available under applicable law.