Terms of Service

Golden Rule Dog Treats
Last updated: October 15, 2026

1. Overview

Welcome to Golden Rule Dog Treats!

The terms “we,” “us,” and “our” refer to Golden Rule Dog Treats, a small business based in Calgary, Alberta, Canada.

We operate this website and online store through Shopify to offer thoughtfully prepared, single-ingredient dehydrated dog treats.

By accessing our website or purchasing our products, you agree to these Terms of Service and our applicable store policies.

Please read these terms carefully before placing an order.

Nothing in these Terms limits or excludes rights or remedies that cannot legally be waived under applicable consumer protection laws.

2. Eligibility and Account Information

By using our website or placing an order, you confirm that you are legally capable of entering into a purchase agreement.

You agree to provide accurate, complete, and current information when placing an order, including your name, email address, delivery address, and payment details.

You are responsible for maintaining the confidentiality of any account credentials associated with our store.

3. Our Products

Golden Rule Dog Treats specializes in single-ingredient dehydrated dog treats prepared in small batches.

Our products are intended for dogs and are not intended for human consumption.

Because our treats are prepared using natural ingredients, variations in colour, texture, size, shape, and appearance may occur between batches.

We make reasonable efforts to ensure that product descriptions, photographs, and information on our website are accurate.

Product availability, descriptions, and pricing may be updated from time to time.

4. Feeding and Product Safety

Our treats are intended as supplemental treats and should not replace a complete and balanced diet.

For your dog's safety:

• Always supervise your dog while treats are being consumed.

• Provide access to fresh drinking water.

• Choose treats appropriate for your dog's size, age, chewing habits, and dietary needs.

• Feed treats in moderation.

• Store products according to the instructions provided on the packaging or product listing.

• Consult your veterinarian if your dog has allergies, dietary restrictions, medical conditions, or special nutritional requirements.

Some treats may present choking or digestive risks, particularly if swallowed in large pieces or consumed too quickly.

Removing bones from a product does not eliminate all potential choking risks.

Please inspect treats before feeding and discontinue use if a product appears spoiled, contaminated, or otherwise unsuitable.

These safety recommendations do not limit any legal rights you may have concerning defective or unsafe products.

5. Orders and Acceptance

By placing an order through our website, you are offering to purchase the selected products at the prices displayed during checkout.

All orders are subject to acceptance and availability.

We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, payment issues, suspected fraud, or delivery outside our service area, subject to applicable law.

If we cancel an order after receiving payment, we will provide the refund required by applicable law.

You will receive an order confirmation using the contact information provided at checkout.

6. Made-to-Order Preparation

Our treats are prepared in small batches and made to order.

Please allow 5–7 business days for preparation before local delivery.

Business days are Monday through Friday, excluding applicable statutory holidays.

Preparation times may vary due to order volume, ingredient availability, or circumstances outside our reasonable control.

If a significant delay occurs, we will make reasonable efforts to notify affected customers and provide appropriate options in accordance with applicable law.

7. Pricing and Payments

All prices are displayed in Canadian dollars (CAD), unless otherwise indicated.

Applicable taxes and delivery fees, if any, will be shown during checkout.

Payment must be completed using one of the payment methods available through our website.

We reserve the right to correct pricing or product information errors. If an error affects an order you have placed, we will contact you regarding the available options and provide any refund required by law.

8. Shipping & Local Delivery

Golden Rule Dog Treats offers shipping across Canada through Canada Post, as well as local delivery within eligible areas of Calgary, Alberta.

All products are made to order and require 5–7 business days for preparation before shipping or local delivery.

Available shipping methods, estimated transit times, delivery options, and applicable fees are displayed at checkout.

Shipping times are estimates and begin once an order has been dispatched. Actual delivery times may vary depending on destination, weather, carrier operations, and other circumstances.

Customers are responsible for providing accurate shipping and delivery information.

If an order is delayed, lost, or damaged, please contact us so we can investigate and provide an appropriate resolution in accordance with applicable law.

For more information, please review our Shipping & Local Delivery Policy.

9. Order Changes and Cancellations

Customers may cancel an order for a full refund before preparation begins.

Once preparation has started, cancellation may no longer be possible because our products are made to order.

To request a cancellation or modification, please contact us as soon as possible at:

goldenruledogtreats@gmail.com

Please include your order number and relevant details.

These conditions do not limit any cancellation rights provided by applicable law.

10. Returns, Refunds, and Product Concerns

Due to the consumable nature of our dog treats and for food safety and hygiene reasons, we generally do not accept returns of delivered products for change-of-mind reasons.

If your order arrives damaged, contains an incorrect item, or has a quality or safety concern, please contact us promptly.

We may request photographs or additional information to help us investigate.

Where appropriate, we will provide a refund, replacement, or other remedy in accordance with our Return & Refund Policy and applicable law.

Nothing in these Terms excludes your statutory rights concerning defective, unsafe, misrepresented, or undelivered products.

11. Product Storage

Customers should follow the storage instructions supplied with each product.

Our dehydrated treats should generally be kept in their original sealed packaging or an appropriate airtight container in a cool, dry place, away from direct sunlight, heat, and moisture, unless the product label specifies otherwise.

Do not feed products showing signs of spoilage, mould, unusual odour, or contamination.

Please contact us if you have concerns about the condition of a product.

12. Website Content and Intellectual Property

Unless otherwise indicated, the branding, logos, original photographs, text, graphics, and other original content on our website belong to Golden Rule Dog Treats or are used with permission.

You may browse our website for personal, non-commercial purposes.

You may not reproduce, distribute, or commercially use our protected content without permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

13. Customer Reviews and Feedback

We welcome honest customer feedback, photographs, and reviews.

If you voluntarily submit content for publication, you confirm that you have the necessary rights and permissions to share it.

We may request permission to feature your reviews or photographs on our website, social media, or promotional materials.

Any use of customer-submitted content will be subject to applicable privacy and intellectual property laws and the permissions granted.

14. Third-Party Services and Links

Our website is powered by Shopify and may contain links to third-party websites, payment services, or other platforms.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party content or services except to the extent required by applicable law.

Purchases made through our online store are transactions between the customer and Golden Rule Dog Treats, not Shopify.

15. Privacy

We respect your privacy.

Information collected through our website may be used to process orders, coordinate deliveries, communicate with customers, maintain our store, and provide services as described in our Privacy Policy.

Our website is hosted through Shopify, which may process personal information in connection with the operation of the store.

Please review our Privacy Policy for more information about how personal information is collected, used, shared, and protected.

16. Website Availability and Information

We make reasonable efforts to maintain accurate website information and reliable access to our online store.

However, temporary interruptions, technical errors, or inaccuracies may occasionally occur.

We may update, correct, or modify website content and product information as necessary.

Nothing in this section excludes obligations or guarantees imposed by applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, Golden Rule Dog Treats is not responsible for losses arising solely from circumstances outside our reasonable control.

Customers are responsible for using and storing products appropriately and following the feeding and safety instructions provided.

Nothing in these Terms excludes or limits liability for negligence, defective or unsafe products, misrepresentation, or any other liability that cannot legally be excluded or limited.

18. Prohibited Uses

You agree not to use our website for unlawful or fraudulent purposes.

You must not attempt to interfere with the security or operation of the website, introduce malicious software, impersonate another person, or infringe the rights of others.

We may restrict access where reasonably necessary to protect our business, customers, and website, subject to applicable law.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, services, or legal requirements.

The updated version will be posted on our website with a revised effective date.

Changes will not retroactively remove rights customers have under applicable law.

20. Governing Law

These Terms are governed by the applicable laws of Alberta and Canada, subject to any mandatory consumer protection laws that apply to a customer.

Nothing in these Terms restricts a customer's right to pursue remedies in a court or forum available under applicable law.

21. Contact Information

If you have questions about these Terms of Service, our products, or your order, please contact us.

Golden Rule Dog Treats
Calgary, Alberta, Canada

Email: goldenruledogtreats@gmail.com

Nothing added. Nothing hidden.